Consumers Ready for Changes in US Healthcare System
Deloitte has just released a large new survey of consumer attitudes towards the US healthcare system. The survey examined five different major aspects of the healthcare system: traditional health services; alternative and non-conventional healthcare; self-directed care; information-seeking; and financing.
One common theme of the survey is the desire for consumers to have more information about and control over their health care. As a result, healthcare is truly becoming a consumer market.
The desire for change - and specifically for some sort of state-mandated system - was one striking feature of the survey results. And many consumers are willing to see taxes increase to provide coverage for the uninisured.
66% are supportive or might be supportive of state mandates requiring individuals to have health insurance.
Other key findings include:
- 79 percent of consumers believe health care will be an important issue in
the 2008 election; 46 percent described it as one of the top three issues that will affect their vote - 34 percent say they would use a retail clinic; 16 percent already have
- 60 percent want physicians to provide online access to medical records and test results, and online appointment scheduling; 1 in 4 say they would pay more for the service
- 1 in 3 consumers say they want more holistic/alternative therapies in their treatment program
- 3 of 4 consumers want expanded use of in-home monitoring devices and online tools that would reduce need for visits and allow individuals to be more active in their care
Most consumers are satisfied with their doctors and hospitals
but want better service and improved value.
- 84 percent prefer generics to name-brand drugs
- 29 percent support a tax increase to help cover the uninsured; another 37 percent say they would consider a tax hike
- Only 52 percent of consumers say they understand their insurance coverage
- 1 in 4 consumers maintain a personal health record
The survey was based on a weighted sample of 3,000 respondents who filled out on-line questionnaires.
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